Purpose:
Develop and improve our customer service through training.
To enhance our customer service, we use customer cases that come to us to evaluate, improve, and develop our service.
Applies to:
Everyone who contacts us.
Procedures performed for the purpose:
• Recording of calls for training and quality purposes.
Categories of personal data processed:
• Audio recording
• Other information that you choose to share with us during the call.
How your personal data is collected:
You provide your data when you choose to contact our customer service.
Recipients:
Our external customer service partner manages your data for quality and training purposes and is a data processor.
Legal basis:
Through the legitimate interest we have in conducting quality and development work for our customer service.
Storage time:
Your call is stored for 1 year, after which the data is deleted.